Support

Contact Us

If you have any questions, issues, or feedback about NATE, our support team is ready to assist you.

Quick answers

Cancel your subscription

Pro is billed by Apple or Google, so you cancel it in your store account. On iPhone: Settings, then your name, then Subscriptions. On Android: the Google Play app, then Payments & subscriptions, then Subscriptions. Pro stays active until the end of the period you have paid for.

Get a refund

Refunds are handled by the store you paid through. For the App Store, go to reportaproblem.apple.com. For Google Play, request one in Google Play or email us.

Delete your account

In the app, go to Settings, then Account, then Delete account. You can delete straight away or schedule it for 30 days, and cancel a scheduled deletion before then. Deleting your account does not cancel an App Store or Google Play subscription, so cancel that first.

Common Topics

• Account Issues: Problems signing in, password resets, or account management
• Subscription & Billing: Questions about your subscription, payments, or refunds
• App Features: Help with workouts, nutrition plans, or using NATE's features
• Technical Issues: Bug reports, app crashes, or sync problems
• Feedback & Suggestions: Share your ideas to help us improve NATE

Before Contacting Support

To help us resolve your issue faster, please include the following information in your email:

• Your account email address
• Device type and operating system version
• App version (found in Settings)
• A detailed description of the issue
• Screenshots if applicable

Other Resources