Terms & Policies

1. Introduction

Welcome to NATE ("we," "our," or "us"). By accessing or using our website, services, or applications, you agree to these Terms & Policies. Please read carefully before using NATE.

2. Terms of Service

Eligibility

You must be at least 16 years old to use NATE. If under 18, you must have parental consent.

Account Registration

You agree to provide accurate information when creating an account and to keep your credentials secure.

Acceptable Use

You will not:

• Use NATE for illegal or harmful activities.
• Attempt unauthorized access to our systems.
• Share your account credentials.

We reserve the right to suspend or terminate accounts that violate these terms.

Subscriptions & Payments

NATE is free to download. NATE Pro is an optional, auto-renewing subscription bought in the app through the Apple App Store or Google Play.

• The price and billing period are shown in the app before you buy.
• Payment is taken by Apple or Google and charged to your App Store or Google Play account. We never see your card details.
• Your subscription renews automatically at the end of each period unless you cancel at least 24 hours before it ends.
• You manage and cancel your subscription in your App Store or Google Play account settings (see Cancellations below). Deleting the app does not cancel it.
• Refunds follow our Refund Policy (below).

3. Health Disclaimer

NATE provides fitness, nutrition, and health recommendations. We are not a medical organization, and our services do not replace professional medical advice.

Always consult a healthcare professional before starting a new fitness or nutrition program. Use NATE at your own risk. We are not liable for injuries, health issues, or losses resulting from using our platform.

If you experience pain, dizziness, or other symptoms, stop immediately and seek medical attention.

4. Trials, Cancellations and Refunds

Free Trials

When a free trial is offered, its length is shown in the app before you start it. Starting a trial uses your App Store or Google Play account. Unless you cancel at least 24 hours before the trial ends, it becomes a paid subscription and your account is charged.

Cancellations

Cancel any time in your store account: on iPhone, Settings, then your name, then Subscriptions; on Android, the Google Play app, then Payments & subscriptions, then Subscriptions. Pro stays active until the end of the period you have paid for.

Refunds

Purchases are made through Apple or Google, so refunds are handled by them under their own policies. For App Store purchases, request a refund at reportaproblem.apple.com. For Google Play purchases, request one in Google Play or contact us.

Billing Errors

Refunds will be issued for duplicate charges or errors. Contact us at support@teamnate.app.

5. Privacy

How we collect, use and protect your data is set out in our Privacy Policy.

6. Apple Health and Health Connect

If you allow it on your phone, NATE reads data from Apple Health (iPhone) or Health Connect (Android), as described in our Privacy Policy, and can write the water you log back to it. You can stop this at any time in your phone's Health or Health Connect settings.

7. Cookies

We use cookies for functionality and analytics. You can manage cookies in your browser settings.

8. Changes to Terms & Policies

We may update these terms at any time. Updates will be posted here with the new effective date.

9. Contact Us

For questions about these Terms & Policies, contact: